The Impact of Workforce Skills on the Choice of Location of Enterprises from the Business Process Outsourcing/ Shared Service Center Sector
Tomasz Kijek
Maria Curie-Skłodowska University, Faculty of Economics, Institute of Economics and Finance , Poloniahttp://orcid.org/0000-0002-0134-4943
Katarzyna Budzyńska
Maria Curie-Skłodowska University, Faculty of Economics, Institute of Management and Quality , Poloniahttp://orcid.org/0000-0001-5465-5748
Resumen
Human capital consists of knowledge, skills, and competences innate or acquired by employees working in the organization. This article deals with the issue of the effect of human capital on the location decisions of enterprises from the BPO/SSC sector. We focused on two main components of human capital, i.e., soft skills and hard skills, which are crucial location factors for the BPO/SSC enterprises. The research instrument was the questionnaire containing questions regarding location factors of enterprises from the BPO/SSC sector. The research sample consisted of 58 enterprises. The principal component analysis and the linear regression were used to conduct analyses. Our findings show that only soft skills have the impact on the choice of location by offshoring companies.
Palabras clave:
Human capital, skills, outsourcing, offshoring, location of enterprises, PolandCitas
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Maria Curie-Skłodowska University, Faculty of Economics, Institute of Economics and Finance
Specjalizujący się w problematyce: modelowania procesów produkcji wiedzy, efektów rozprzestrzeniania się wiedzy, wycenie aktywów wiedzy na rynkach kapitałowych, dyfuzji innowacji, roli eko-innowacji w zrównoważonym rozwoju, innowacji i konwergencji technologicznej z uwzględnieniem efektów przestrzennych oraz pomiaru produktywności i efektywności.
http://orcid.org/0000-0002-0134-4943Maria Curie-Skłodowska University, Faculty of Economics, Institute of Management and Quality
Zainteresowania naukowe obejmują m.in.: outsourcing, offshoring, logistyka, green logistics transport, analiza finansowa, potencjał i atrakcyjność inwestycyjna regionów, zarządzanie projektami, wykorzystanie różnych technologii i rozwiązań mobilnych.
http://orcid.org/0000-0001-5465-5748
